Our Research Process

Updated: August 22nd, 2018

At eHomeUpgrade, we aim to deliver accurate, up-to-date product information and unbiased reviews based on verified consumer experiences. We’ve aggregated more than 200,000 owner and customer experiences from thousands of online sources to generate our data-based reviews of mattresses, pillows, and other sleep products and accessories — and we receive new feedback every day. Below is a detailed breakdown of our process for researching products, collecting data, and generating performance ratings.

Our Data Set

We draw on the following general sources to generate our product ratings:

Forums/Discussion Boards

Roughly 35 to 40% of our data is based on consumer experiences and reviews posted in web forums and discussion boards. We conduct an extensive search for each product review by reading legitimate threads within online communities of all sizes, then collect and verify each post to ensure it is valid and relevant to our research.

We’ve helped 228,630,395 consumers make their purchasing decisions.

Retail Product Pages

Roughly 35 to 40% of our data comes from verified customer reviews posted to online product pages. We consider exclusively online retailers such as Amazon.com and Wayfair.com, as well as brick-and-mortar brands that sell sleep products and have a strong online presence, such as Target, Walmart, and Bed Bath & Beyond. We vet each review two times to ensure none of them are fake and that the author has not been compensated (financially or otherwise) for their feedback.

Product Review Websites

Roughly 20 to 30% of our data comes from sleep product review websites, depending on the specific brand and model. Fake and/or dishonest online review sites are rampant, particularly in the realm of sleep products. The owners of these sites often receive compensation for highlighting certain brands and recommending specific models. In order to provide the most accurate information, we avoid sites like these as a rule and narrow our focus on authentic review sites that provide objective, unaffiliated information (such as Consumer Reports). We also vet individual postings on larger review sites to ensure the author has not been compensated for their work or is affiliated with any existing product brands.

We gather insights from those who use the products day in and day out to help us build review
methodologies and design new ways to research and test products.

Publicly Available Information

We never generate customer or performance ratings based on product descriptions or marketing claims that come directly from product manufacturers or brands. However, most of these companies provide detailed product specifications and company information that we use in our brand and model profiles. These details include:

Material composition
Country of manufacture
Available sizes
Product availability, including online and brick-and-mortar sellers
Current price-points for each available size
Length, width, and thickness dimensions
If applicable, product firmness
Care instructions
Weight
Company history, including years in business and contact information
Sleep trial and return policies
Shipping and delivery policies
Warranty information

What Makes Us Unique?

We’re Comprehensive

EHU offers complete coverage for all sleep products, from mattresses and bedding to alarm clocks, blackout curtains, and other sleep accessories. These products are subject to constant change in terms of pricing, availability, material composition, and other key factors that matter to consumers. Occasionally, we will not collect enough customer data to generate what we consider to be accurate product reviews. However, rest assured that whatever you find on Tuck is as much as — if not significantly more than — you’ll find elsewhere on the web.

Our independent product testing happens in our labs and in the field, where we use the products like you would at home.